Ordering & delivery

How to order

1. Add available items to your cart and send your selection on WhatsApp, or request a quote for a piece without a listed price.
2. Share your contact details and delivery area. For a bespoke order, include your dimensions and reference images if you have them.
3. Our team will confirm availability, delivery arrangements and the final amount with you before payment.

Delivery and lead times

Delivery options, charges and timing depend on your location and the pieces you choose. Please ask our team for details when you enquire, including lead times for custom items.

Payment

For customers in Kenya, we accept M-Pesa, bank transfers, debit and credit cards, and mobile banking options where available. International customers can ask our team about major credit and debit cards and other available secure payment methods.

The website sends your order to our team on WhatsApp; it does not process payments online. Please confirm the available payment method, final amount and payment reference with our team before paying.

Returns and exchanges

If an item arrives damaged, incorrect or does not match your order, contact us within 7 days of delivery to arrange an exchange or resolution. Our team will work with you on a replacement, exchange or other appropriate solution.

Personalized, custom-made and commissioned items may not be returnable unless they arrive damaged or there is an error with the order. Please review the details and contact us with any questions before purchasing.

We carefully inspect and package our products, including handcrafted and one-of-a-kind pieces. For dimensions, materials or other questions about an item, please contact our team.

Talk to us

Message us on WhatsApp  ·  Call 0712 131 111  ·  Email sales@juarange.com